It seems that all too often, we technology services types learn by doing – an approach that can involve a lot of trial and error and add a lot of unproductive time to the process.  But who has the luxury of losing time when the boss is asking for results YESTERDAY?

So how do you get to answers (and results) more quickly?   Try borrowing from the experience of others who have already made the mistakes, learned from them, and are now on to enjoying the fruits of their efforts. 

Helping members get faster results is one of the primary goals of TSIA conferences.   The best thinking is showcased in member-to-member presentations – not the theories, but the nuts and bolts behind their work.   Practitioners who have been there and done that share how they solved problems, what they learned along the way, and the results they’ve achieved – helping you accelerate your learning curve and get to the end result more quickly.

Our spring event (May 3-5 in Santa Clara, CA) is no exception.   We’ve lined up great speakers on the pressing issues that members are focused on today, including: 

• What’s the impact of Cloud Computing on service organizations?
• How to leverage social media for improved customer and business outcomes
• How to deliver Value Added Services that drive customer consumption of products and technologies
• Innovations in service business models, service delivery and service operations
• Best practices for engaging and managing a partner community

We’re also rolling out a very cool new program called Service Revolutions where we’ll be showcasing the most cutting-edge, innovative work going on in our industry.    And you get to vote – American Idol style – to determine who wins the awards.    You don’t want to miss it!

So come for the great content, networking, and the chance to weigh in on who’s doing the coolest stuff in tech services.

I hope to see you and your cohorts in Santa Clara.    Don’t forget to register before March 31^st to get the 10% discount and preferred hotel pricing.

Trisha Bright

Vice President, TSIA Conferences

Don’t get me wrong – between the keynotes, breakout sessions, networking events, and exhibitions – you’re guaranteed to learn a ton about the next generation of services at TSW later this month.  But one of the most consistently high-rated options available to you is the workshop lineup (now called Professional Development Courses).

This week I’m highlighting RTM Consulting’s Global Resource Management (GRM) Workshop which received tremendous feedback after the Silicon Valley event in May.  The workshop offers a unique perspective on resource management that I’ve been waiting to see for some time now, based on Just-in-Time (JIT) Manufacturing.  In a previous life, I ran a publication called The Manufacturer, and not an issue went by without someone addressing new best practices for JIT or Lean Manufacturing.  The concept was first made popular by Toyota in the early eighties, when they revolutionized their supply chain management practices  to reduce inventory holding costs.  The idea was to get the right part in the right place – just in time.

RTM Consulting took that same concept and created a Just-in-Time Resourcing℠ solution, designed to improve resource utilization by getting the right person in the right place at the right time.  And that’s what the GRM workshop is all about.  They’ll provide users with all the background, show you how GRM can address many of the pressures faced by PSO’s today, and give you a foundation to build your own execution plan.

And here’s the kicker – it’s $495.  How much would your bottom line improve if you could boost utilization by a fraction of a percent?  What about 5%?

These workshops really are a no-brainer.  We’ve hand-selected the best content, and you get a full day of interactive, hands-on training in a small group setting from seasoned pros that do this stuff for a living.   Based on the price – we’re not even making money on these events.  We just believe in them that much, and see them as another way to add value to your membership and conference experience. 

Check out the full lineup at http://tinyurl.com/TSWworkshops. 

See you in 10 days

Mike Healy
Senior Director of Conferences
AFSMI | SRII | SSPA | TPSA
mhealy@thesspa.com
Office: 858.673.3042
Cell: 978.375.0057

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