Sorry, no posts matched your criteria.
About Technology Services World
Technology Services World, has become world-renowned as the preeminent conference for services professionals. Taking place twice a year—in October and in May—TSW conferences deliver insight into the strategies and best practices for improving services efficiencies. Attendees represent companies offering a wide range of technology solutions—from enterprise to SMB, from open source to SaaS, and from commercial to consumer.
This blog—authored by TSW conference staff and contributors—is meant to provide you with the latest conference updates and insights from thought leaders participating at TSW events.
Ragsdale’s Eye on Service
- A Conversation with Sharon Pettigrew: Support Center 101–Back to Basics
- Conversation with Bill Moore and Dennis Gershowitz: Building a Customer Experience Management (CEM) Strategy
- Bringing TSIA’s Social Media Message to Asia Pacific
- A Conversation with Karen Travis: Talent Management for Service Professionals
- Announcing Categories for Fall 2010 TSIA Recognized Innovator Awards: Would You Like to be a Judge?
- Making Knowledge Work for You: Interview with David Kay, KM Guru
- Social Platforms Mature: OutStart Seamlessly Blends Internal/External Communities
- Announcing the Launch of new TSIA Benchmark Survey!
Blogroll
- A Software Insider's Point of View
- Bill Rose's Support Sense
- Bo DiMuccio's Data Views
- Customer Experience Crossroads
- Customers Rock!
- John Ragsdale's Eye on Service
- Search CRM
- Servant of Chaos
- Seth Godin
- Technology Services Forum
- The Perfect Customer Experience
- The Verghis Group Blog
- Thomas Lah's Service Visions
- TSW Community Landing Page
- TSW on Facebook
- TSW on LinkedIn
- TSW on Twitter