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About Technology Services World
Technology Services World, has become world-renowned as the preeminent conference for services professionals. Taking place twice a year—in October and in May—TSW conferences deliver insight into the strategies and best practices for improving services efficiencies. Attendees represent companies offering a wide range of technology solutions—from enterprise to SMB, from open source to SaaS, and from commercial to consumer.
This blog—authored by TSW conference staff and contributors—is meant to provide you with the latest conference updates and insights from thought leaders participating at TSW events.
Ragsdale’s Eye on Service
- T-Mobile UK Demonstrates ROI for Online Community; Best Practices for Improving Online Customer Satisfaction
- Compuware’s Product Portfolio Management Approach Trumps CRM
- Customer Service Triumphs: A Round of Applause for Shawn at Logitech
- Announcing Categories for the Spring 2010 TSIA Recognized Innovator Awards
- Welcome to TSIA’s Newest Blogger: Michael Israel
- Coveo Customer Information Access: Search is Just The Tip of The Iceberg
- 2009 Remembered: Top Three Customer Service Technology Trends
- Gartner and AMR: Shrinking Demand for IT Advisory Services
Blogroll
- A Software Insider's Point of View
- Bill Rose's Support Sense
- Bo DiMuccio's Data Views
- Customer Experience Crossroads
- Customers Rock!
- John Ragsdale's Eye on Service
- Search CRM
- Servant of Chaos
- Seth Godin
- Technology Services Forum
- The Perfect Customer Experience
- The Verghis Group Blog
- Thomas Lah's Service Visions
- TSW Community Landing Page
- TSW on Facebook
- TSW on LinkedIn
- TSW on Twitter
Social Media
Connect with TSW on these Social Networks