Who Should Attend

April 9th, 2009 Leave a comment Go to comments

Technology Services World is co-hosted by AFSMI, SSPA, and TPSA and has become world-renowned as the preeminent source of learning and peer networking for services professionals. TSW conferences deliver insight into the strategies and best practices for improving services efficiencies in the following vertical markets:

  • Computer Hardware and Software—B2B and B2C
  • Industrial Automation
  • IT Services—Third Party Maintenance and Systems Integration
  • Medical Devices
  • Networking
  • Office Automation
  • Specialty Computing
  • Storage
  • Telecommunications
  • Test and Measurement

Within those vertical markets, our attendees represent companies offering a wide range of technology solutions—from enterprise to SMB, from open source to SaaS, and from commercial to consumer—and engaged in a diverse set of business models, from OEMs to VARs and distributors.

Our agendas are designed for technology services executives and professionals in:

  • Customer Service/Technical Support
  • Educational Services
  • Field Service
  • Managed Services
  • Professional Services

…and deliver content in the following functional areas:

  • Services Channel Management
  • Services Delivery
  • Services Engineering/Portfolio Development
  • Services Finance
  • Services Marketing
  • Services Operations
  • Services Sales
  • Services Strategy
  • Human Resources

There is something at Technology Services World for everyone in services.

Who You Are What You’ll Get from Attending
Senior Vice President of Global Services Hear keynotes from your peers. Learn what trends are impacting the growth and performance of the technology services industry.
Vice President of Professional Services, Vice President of Customer Service, Vice President of Field Service, Vice President of Education Services, Vice President of Managed Services Hear what tactics your peers are pursuing to optimize business performance.
Director of Services Marketing Hear case studies on defining and marketing solution offerings. Hear latest trends in service pricing and market rates.
Director of Services Engineering Hear case studies on developing and deploying new service offerings. Sit in on the Services Engineering Community of Interest
Director of Services Operations Hear case studies on resource scheduling, partner management, establishing project management offices. Learn what new technologies service organizations are implementing. Sit in on the Partner Management Community of Interest.
Director of Human Resources Hear the latest trends on services compensation.
Practice and Field Managers Learn what practices are proven to drive customer and project success.
Services Partner Managers Hear case studies on how to structure services partner programs.
Chief Service Officer, Executive Vice President, Senior Vice President, Vice President, or Director of Customer Support and Field Service Hear the latest results and analysis of recently completed SSPA surveys on “Maintenance Pricing Practices” from SSPA staff.
Chief Service Officers, Executive Vice President, Senior Vice President, Vice President, or Director of Customer Support and Field Service Learn how SSPA and AFSMI are updating their benchmark survey tool and benchmark database to better serve the customer support and field service community.
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