Keynotes Take Center Stage
To say that the keynote discussions at TSW have attracted the crowds is an understatement. Rooms have been filled from wall to wall with services executives who came eager to learn. Plenty of note taking was going on as I looked around, which told me one thing: There is a lot to learn at TSW.
Monday keynotes were all about the clouds. Thomas Lah, executive director of TSIA, officially kicked off TSW with an opening keynote that cast a bright light into the cloud, sharing some facts and figures from TSIA research on the new Cloud 20 index. The keynote panel that followed delved further into the cloud discussion. With Lah moderating, senior executives Tim Dilley, executive vice president, worldwide services and chief customer officer, NetSuite; Tony Kolish, senior vice president, customer support services, EMC; Matt Porta, vice president, technology strategy, IBM; and Watson Wat, vice president, technology and CTO Oracle On Demand, Oracle, revealed how leading cloud companies are evolving their service portfolios to align with the cloud computing model. Panelists talked about the transformational nature of cloud computing and how services organizations can become the chief enablers of the new virtualized world.
TSIA Executive Director Thomas Lah Discusses Cloud Computing in the Opening Keynote
Keynote Panelists Discuss the Shift to Cloud Computing
Tuesday’s keynote was all about executing the move to services in a product-centric company. Moderated by TSIA’s J.B. Wood, the panel featured senior executives Leo Annab, corporate senior vice president of CA Global Support; Tara Bunch, vice president of global customer support operations, HP Imaging and Printers Group; Stuart Cooper, vice president of global services, Enterprise Business Group, Alcatel-Lucent; Sanjay Singh, vice president, global services and support, Akamai; and William Steenburgh, senior vice president, Xerox Services. Attendees came in droves to learn how these services leaders have successfully repositioned their organizations as the center of innovation and change inside their companies.
TSIA President & CEO J.B. Wood Discusses Strategic Change in Tuesday's Opening Keynote
A Panel of Successful Change Agents Discuss Bringing Services to the Forefront of the Business
Stay tuned to this blog for reporting on our breakout sessions, which officially got underway just a few minutes ago. With 50 sessions inside 10 tracks, there’s something for everyone. Other highlights on the roster for today: Innovation Tours (11 a.m. and 2 p.m. in the Expo), Theater Solution Sessions from 12 to 2 p.m. in the Expo, a reception and prize drawings in the Expo from 5 to 7 p.m., and optional networking dinners that include the Women in Services gathering.
Registration
Attendees Listen In
Stay in the Know
Keep checking back here to our conference blog for updates on highlights and events. Also check out our Flickr photo gallery being updated continually throughout TSW, and look to your inbox every evening for TSIA’s ConferenceDaily News, a newsletter that gives you a great recap of the day’s events. And follow us on Twitter, LinkedIn, and Facebook.
No related posts.
Related posts brought to you by Yet Another Related Posts Plugin.
