It seems that all too often, we technology services types learn by doing – an approach that can involve a lot of trial and error and add a lot of unproductive time to the process.  But who has the luxury of losing time when the boss is asking for results YESTERDAY?

So how do you get to answers (and results) more quickly?   Try borrowing from the experience of others who have already made the mistakes, learned from them, and are now on to enjoying the fruits of their efforts. 

Helping members get faster results is one of the primary goals of TSIA conferences.   The best thinking is showcased in member-to-member presentations – not the theories, but the nuts and bolts behind their work.   Practitioners who have been there and done that share how they solved problems, what they learned along the way, and the results they’ve achieved – helping you accelerate your learning curve and get to the end result more quickly.

Our spring event (May 3-5 in Santa Clara, CA) is no exception.   We’ve lined up great speakers on the pressing issues that members are focused on today, including: 

• What’s the impact of Cloud Computing on service organizations?
• How to leverage social media for improved customer and business outcomes
• How to deliver Value Added Services that drive customer consumption of products and technologies
• Innovations in service business models, service delivery and service operations
• Best practices for engaging and managing a partner community

We’re also rolling out a very cool new program called Service Revolutions where we’ll be showcasing the most cutting-edge, innovative work going on in our industry.    And you get to vote – American Idol style – to determine who wins the awards.    You don’t want to miss it!

So come for the great content, networking, and the chance to weigh in on who’s doing the coolest stuff in tech services.

I hope to see you and your cohorts in Santa Clara.    Don’t forget to register before March 31^st to get the 10% discount and preferred hotel pricing.

Trisha Bright

Vice President, TSIA Conferences